Let’s go back to this summer. Back in June I was the winner of the Small division in Apartment Therapy’s Small Cool contest. My prize was $1000 to Joybird Furniture.
I used my credit to buy this pretty little loveseat, called the Calhoun.
And if you recall from this post, the loveseat I received 6 weeks later was all wrong. It looked a little uhm… different. (I would insert a Renee Zellweger joke here but honestly I just feel terrible about that whole situation.)
Anyways, I tried to return the sofa. Key word is TRIED. Joybird outsources their furniture delivery to local providers, depending on the location (most of them do) and lucky for me, my area furniture delivery company was terrible. I mean the WORST. Never called me, never scheduled a return pick-up. They didn’t listen to me or Joybird. We were 100% virtually ignored. Lots of calls, emails, voicemails and apologies transpired between Joybird and I. Joybird was mortified.
This went on for two months. Keep in mind we live in a very small house, where a misplaced sofa isn’t exactly easy to ignore. The longer it took, the angrier I became. I was mad at Joybird for not stepping in and fixing it. I was mad at the delivery company for being so, so terrible.
So I sold that damn loveseat on Craigslist. For $800. After the sale, I let Joybird know that I needed to cancel my return request. As a peace offering, they threw me a gift card for $500, the difference between the Craigslist sale and the price on the sofa, which I appreciated. Especially considering I had very little actual money of my own in the deal.
Anyways, I talked so much about it here that I wanted to close the loop. With the loveseat sold, we moved our Lubi daybed from the office out into the living room and it’s a good enough solution for now.
The end. Thank you Joybird for being sincere and apologetic with me. I appreciate it. Maybe I will use that gift card one day.